Live / Casino
fa99900 is clear about what data we collect, why we hold it, and how you can act on it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account on fa99900, we collect the information you submit during registration — your name, contact details and any verification documents we ask for. We also record transaction data tied to payment methods you use, including bKash, Upay and Bank Transfer, to maintain accurate account records and process withdrawals and deposits correctly. Device information — browser type, operating system and session logs — is collected automatically when you access the site from a mobile or desktop browser. We use this to keep your session stable and to detect unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors like bKash or Upay is limited to what those rails need to complete a transaction. We retain your data for as long as your account remains active and for a period after closure as required by applicable rules. You may request a copy of the data we hold on you at any time through the contact route published on this page. All rights under this policy depend on your local law and eligible regions.
Transaction identifiers linked to your bKash deposits and withdrawals are stored securely in your account record and shared only with bKash to process that specific transaction.
Upay payment references are recorded against your account activity. We do not retain your Upay PIN or credentials — only the transaction reference number and amount.
Bank Transfer details you submit are used solely to route the payment. Account numbers are masked in your visible transaction history after the transfer is confirmed.
Mobile session logs help us confirm it is your device accessing the account. If an unfamiliar device is detected, your account may require re-verification before access continues.
Not every part of your experience with fa99900 falls under this privacy policy. Some areas are governed by separate terms, and some third-party services operate under their own policies entirely. This section sets out what is inside and outside the scope of this document so you know exactly which rules apply where. Availability of all features and the rights outlined here depends on your local law and eligible regions.
Your login credentials, session history and account registration details are fully within scope. We control how this data is stored, who can view it and how long it is kept.
Deposit and withdrawal records processed through bKash, Upay and Bank Transfer are within scope for how we store and display them. The payment processor's own policy governs their handling.
Game content served by studios such as Pragmatic Play, Habanero or JDB runs on their own infrastructure. We do not control data those providers collect during gameplay sessions.
Links or services outside fa99900 — including any external verification tools or analytics providers — operate under their own separate privacy terms, not this policy.
You have several concrete options for managing the data we hold on your account. First, you can request a summary of the personal information we have on file — your registration details, transaction history and session records — by contacting our support team through the published route on this page. If any detail is incorrect, such as a name spelling or contact number, you can ask us to correct it and we will update the record after verifying your identity. Where we hold data that is no longer needed and retention rules permit, you can ask us to remove it. We will confirm the outcome of any request in writing through the same channel you used. These rights depend on your local law and eligible regions — not all actions are available in every circumstance.
Submit a data request through our support route. We will send you a summary of the personal data held on your account, including registration and transaction records.
If your name, phone number or contact email on file is wrong, contact support with the correct details and we will update them after verifying it is your account.
Not sure why we hold a specific piece of data? Ask us directly. We will explain the purpose and the legal basis we rely on for retaining it.
For any privacy concern — data removal, third-party sharing queries or cookie preferences — our published support route is the starting point for every request.
If you have a question about how your data is used, need to make a correction or want to submit a formal request, use one of the contact routes below. We respond through the same channel you use. These routes are published on the fa99900 site and are the only verified paths for privacy-related contact — we do not accept requests through unverified third-party channels.
Open the live chat window from any page on the site. State that your question is privacy-related so it reaches the right team.
Send your data request or correction to the support email address listed in the site's Contact section. Include your registered account email for faster matching.
The Help Centre on the site includes a dedicated privacy and data section where you can read published answers and submit a request form directly.
We apply access controls to limit who within our team can view your personal account data, and those controls are reviewed regularly. Cookies on the site are used to keep your session active, remember your device and measure how pages load — not to serve external advertising. You can adjust cookie preferences in your browser settings at any time. Account data is kept for the period your account is active and for a defined period after closure, after which it is deleted or anonymised under the rules that apply to us. If you believe your data has been mishandled, you can raise this directly through our support contact routes.
Only authorised team members can access personal account records. Access is logged and reviewed. Your payment method details — bKash reference numbers, bank codes — are masked in internal views.
Session cookies keep you logged in on mobile and desktop without requiring you to re-enter credentials on every page. You can clear these in your browser; doing so will end your current session.
We hold account data while your account is open and for a further period after closure as applicable rules require. After that period, data is deleted or anonymised — not kept indefinitely.
To update, correct or query any data we hold, contact us through the published support route. We confirm outcomes in writing. Rights depend on local law and eligible regions.
These questions cover what our visitors actually ask about data, cookies and account records. If something is not answered here, use the support contact routes listed above.
We collect the name, contact number and any verification details you enter during registration. We also record device and session data automatically when you access the site. Transaction references for bKash, Upay or Bank Transfer payments are stored against your account record.
We share data only where necessary — for example, a bKash or Bank Transfer transaction reference is passed to the payment processor to complete that specific payment. We do not sell your data. Game studios like Pragmatic Play or Habanero operate under their own data terms for gameplay sessions.
Contact our support team through live chat or the email address in the site's Contact section. State clearly that you are making a data access request. Include your registered account email. We will confirm receipt and send your data summary through the same channel.
Yes. If your details are wrong, contact support with the correction. For deletion requests, we will review what retention rules apply to your account records. We confirm the outcome in writing. What is available to you depends on your local law and eligible regions.
We use session cookies to keep you logged in across pages, and performance cookies to measure page load behaviour. You can clear or block cookies in your browser settings at any time, though doing so will end your active session and may affect how some pages function.
We hold your data while your account is open and for a defined period after closure, as required by applicable rules. After that period, data is deleted or anonymised. If you want to know the specific retention period that applies to your record, contact support directly.