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These terms set out how fa99900 operates your account, what you can do on the platform, and what we expect in return. Access to and use of this site depends on your local law and eligible regions — read these terms before you proceed.
By opening an account on fa99900 and using any part of the platform — whether that is the game lobby, the sports section, or the wallet — you are agreeing to these terms in full. They apply to every session, every transaction and every support interaction you have with us. Where your account involves a payment method such as bKash, Upay or Bank Transfer, the transaction is processed according to the rules described in these terms alongside the conditions of that payment service. We do not override those external payment conditions; we operate alongside them. These terms may be updated when the platform changes or when applicable rules in your region shift. When we make a meaningful change, a notice will appear on the site before the revised terms take effect. Continuing to use the account after that notice means you accept the updated version. Access to fa99900 is subject to your local law and the eligible regions we serve. If access is restricted in your jurisdiction, these terms do not create an entitlement to use the platform. We recommend you check what is permitted in your region before placing any transaction. Where we identify access from a restricted region, we may suspend the account and hold any pending balance pending review.
These terms have a defined boundary. Understanding what falls inside and outside that boundary helps you know where to go when a question comes up — whether that is your account settings page, a payment provider's own policy, or our support channel.
Rules for opening, verifying and using your fa99900 account sit inside these terms. This includes login methods, session behaviour, account suspension and how you close an account. Your responsibilities around account credentials are covered here.
Deposits and withdrawals made through bKash, Upay or Bank Transfer are governed by these terms at the fa99900 side. The payment provider's own conditions apply separately. We cannot override what a payment provider decides on their end.
Game content served by studios such as Habanero, Pragmatic Play or Bigtime Gaming is available subject to these terms. Content availability may vary by region. We do not warrant uninterrupted access to any specific title or lobby area.
Links, embedded tools or services operated by third parties — including external payment rails — are outside the scope of these terms. We are not responsible for the policies, availability or conduct of any third-party service you reach from this platform.
These terms are not one-sided. There are concrete steps available to you if something is unclear, if your account details need correcting, or if you want to understand how a specific rule applies to your situation. Your transaction history is available inside the signed-in account area. If a record looks incorrect — for example, a bKash deposit that does not reflect the expected amount — you can raise a query through our support channel with the transaction reference shown on your statement. We will check the record against what our system logged and respond through the same channel. If your account details such as your registered contact or wallet reference need updating, the account settings page shows the fields you can edit directly. For changes that require verification — such as updating a Bank Transfer reference — follow the steps shown on that page and supply the documents it requests. We do not update identity-linked details without verification. You can also ask us to explain any clause in these terms. Send your question through the published support route and we will reply in plain language.
Open the account history page while signed in. Every transaction — bKash, Upay or Bank Transfer — carries a reference number. Use that reference when raising a dispute so our team can locate the exact record quickly.
Editable fields are shown in account settings. For identity-linked changes such as a wallet number or Bank Transfer reference, the page will prompt you for supporting documents. Follow the on-screen instructions exactly as shown.
If a clause is unclear, contact us through the published support route on this site. State the clause or section you are asking about and we will explain it without repeating legal boilerplate.
Account closure is handled through a request to support. Any balance in your wallet at the time of closure follows the withdrawal process described in these terms — complete any pending transaction before submitting the request.
If you have a question that these terms do not answer clearly, or if a transaction needs to be reviewed, use the contact routes published on this site. We do not handle account or policy queries through unofficial channels.
The live chat window is accessible from the signed-in account area. Use it for urgent account queries — including questions about a specific term, a pending bKash transaction or an account restriction you do not recognise.
For written records of a policy query — such as a formal question about how a clause applies to your account — use the email address published in the contact section of this site. Include your account reference in the message.
The help centre on this site contains published answers to common terms questions. Check it first before contacting support — it covers account access rules, transaction scope and how to request account changes.
We want these terms to be something you can actually use — not a document you file away and forget. Here is how we handle the key areas that sit behind these terms.
Account data — including your transaction history with bKash, Upay or Bank Transfer — is retained for the period required by the rules of the eligible regions we operate in. You can view your own records in the signed-in account area at any time.
We use cookies to keep your session active across the lobby and to remember your account preferences. The cookie policy linked at the bottom of the site explains what is stored, how long it is kept and how you can adjust browser-level settings.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your consent, contact support immediately through the live chat route. We will lock the account while we investigate.
If you believe a clause should be reviewed — for example because it does not reflect what was shown at the point you registered — send the detail to our email support route. We log every such request and review it against the version of the terms in effect at the time.
These are the questions we get most often about the terms. If yours is not here, use the live chat or email route listed above.
Yes. Every transaction you make through fa99900 — whether via bKash, Upay or Bank Transfer — is covered by these terms on our side. The payment provider's own conditions apply in parallel; neither set overrides the other.
We post a notice on the site before any meaningful update takes effect. If you continue using the account after that date, you are accepting the revised terms. If you disagree with an update, you can close your account before the change takes effect.
Access depends on your local law and eligible regions. These terms do not create a right to use the platform if access is restricted where you are. We recommend checking what is permitted in your jurisdiction before registering or placing any transaction.
Open the account history page while signed in and locate the transaction reference. Contact support through live chat or email with that reference number. We will check it against our system log and respond through the same channel you used.
Send your question to our email support route and quote the clause or section you are asking about. We will reply with a plain-language explanation rather than directing you back to the same text.
Any balance held in your account wallet at the point of closure or suspension follows the withdrawal process set out in these terms. Complete any pending transaction before requesting closure. Suspended accounts are reviewed individually before a balance is released.